Capabilities
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Information Technology



Supporting large, complex global IT enterprises has been Zenetex’s core area of expertise since our founding in 1999. We’ve collaborated with more than 25 government clients to plan, design and integrate IT service management solutions that are both practical and maintainable. Our solutions enable the shift of IT resources into capabilities that provide value to the mission.

“Because Service Matters” is our corporate cultural philosophy that brings total focus to both our employee and customer. Our employees are highly skilled and hold requisite certifications with decades of implementation experience. They recognize that our customers are partners in collaboration and therefore share their knowledge and expertise in order to ensure long term sustained success.


  • Assessments – Process, Organizational, Technology
  • Improvement roadmap development and implementation
  • IT Service Management Consulting based upon ITIL and ISO/IEC 20000
  • Organizational Change Management Consulting
  • Business Process Re-Engineering
  • Service Desk (Tier 1 – 1.5 technical support)
  • Data Management – governance, processing, normalization and analysis
  • Enterprise Analysis – dashboard design and metrics development
  • System and Network Administration
  • IA / Cybersecurity – End to end solution engineering including requirements, system design, development and RMF assessment and authorization process
  • Software Integration / Configuration - IT lifecycle support to a wide range of platforms across complex, global environment
  • Salesforce Cloud Consulting
  • AWS Migration / AWS Administration - Our Amazon AWS Certified Associate Architects provide end to end solutioning
  • Information Technology Service Management (ITSM)
  • Information Technology Infrastructure Library (ITIL ®)
  • "Zenetex University" providing ITIL ® Certification training - Click here for a full description of our courses



ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.