Capabilities
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Planning Protection and Optimizing Capability Course

Course Overview

This course prepares participants for the examination leading to the ITIL® Intermediate Certificate: Planning Protecting and Optimizing. A 90-minute exam is scheduled on the last day of the course. It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, two sample exams are delivered during the course. A passing mark of 70% is required to receive your certificate. In addition, you will attain 4 ITIL credits and 25 professional development units (PDUs) for Project Managers.

Learning Outcomes

  • Service Management as a practice and how it creates business value
  • In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
    • Capacity Management: Ensures cost justifiable IT capacity always exists and is matched to the needs of the business
    • Availability Management: Ensures the level of service availability is matched to, or exceeds, the needs of the business
    • IT Service Continuity Management: Supports the overall Business Continuity Management process, ensuring that required IT technical and service facilities can be resumed within agreed timescales
    • Information Security Management: Part of the overall corporate governance framework this process ensures that IT and business security are aligned
    • Demand Management: Identifies patterns of business activity to enable the appropriate strategy to be implemented
  • How the Risk Management processes work in the context of these processes
  • Technology and implementation considerations for the key processes
  • Important considerations for continual improvement of these processes

Who Should Attend?

Capacity Managers, Availability Managers, IT Service Continuity Managers, Disaster Recovery managers, IT Security Managers, IT Risk Managers, and any IT professional involved with the processes described above.

Prerequisites

Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

Course Reading

Due to the in-depth nature of this hands-on course, it is recommended that students complete at least 12 hours of personal study by reviewing the Planning, Protection & Optimization syllabus, and the publication in preparation for the examination.


*For questions or to register, please contact: Jill Zimmerman – jzimmerman@zenetex.com or 703-547-7827

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