Capabilities
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Release Control and Validation Capability Class

Course Overview

This course prepares participants for the examination leading to the ITIL® Intermediate Certificate: Release Control and Validation. A 90-minute exam is scheduled on the last day of the course. It consists of eight multiple choice, scenario-based, gradient scored questions. To help prepare attendees for the final exam, two sample exams are delivered during the course. A passing mark of 70% is required to receive your certificate. In addition, you will attain 4 ITIL credits and 25 professional development units (PDUs) for Project Managers.

Learning Overview

  • Service Management as a practice and how it creates business value
  • In-depth review of the key processes, and their associated activities, functions, roles, responsibilities, challenges, risks and critical success factors:
    • Change Management: Enables successful service transition
    • Service Validation & Testing: Ensures the integrity and quality of the transition
    • Release & Deployment Management: Ensures the proper building, testing and deploying of a release
    • Service Asset & Configuration Management: Monitors the state of the transition
    • Request Fulfillment: Ensures the effective and expedient fulfillment of service requests and provides a standard for evaluation
    • Evaluation: Reviews whether the performance and value of a service is acceptable
    • Knowledge Management: Enhances ongoing management decision support and service delivery capability
  • Technology and implementation considerations for these processes

Who Should Attend?

Change Managers, Release and Deployment Managers, Configuration Managers, Network Managers, Infrastructure Managers, IT Managers and Directors, and any IT professional involved with the processes described above.

Prerequisites

Candidates must hold the ITIL Foundation Certificate in IT Service Management, attained through either the ITIL IT Service Management Essentials (V2) plus the ITIL V2-V3 Foundations Bridging Course or the ITIL V3 or 2011 edition Foundations course. Your certificate must be presented as documentary evidence to gain admission to this course.

Course Reading

Due to the in-depth nature of this hands-on course, it is recommended that students complete at least 12 hours of personal study by reviewing the Release, Control & Validation syllabus, and the publication in preparation for the examination.


*For questions or to register, please contact: Jill Zimmerman – jzimmerman@zenetex.com or 703-547-7827

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