Course Delivery

All of our courses are delivered in virtual format – meaning you just need an internet connection and certain system requirements, details of which will be provided to you. Virtual courses are presented from 9:00 – 5:00 ET each day of the course or partial day course delivery programs (3:30 – 6:30 pm ET) for the duration of the class.

Exam Format

A certification exam is included in the cost of each course. All exams are provided by PEOPLECERT and offered via two options:
1. Students receive a voucher for an online, live video proctored exam. Students schedule the exam at a date and time of their convenience.
2. This option is paper-based and administered by a student selected proctor. Zenetex works with the student and proctor to select a date and time that is convenient.

2018 ITIL® Course Schedule

ITIL® Foundation in IT Service Management:
May 14 – 17
June 4 – 7
July 9 – 12
August 13 – 16
September 4 – 7
October 29 – November 1
November 12 – 15
December 10 - 13

Practitioner:
May 29 - 31

Service Strategy Lifecycle Course:
June 25 - 27

Service Design Lifecycle Course:
August 27 - 29

Service Transition Lifecycle Course:
December 17 - 20

Service Operation Lifecyle Course:
May 29 - 31

Continual Service Improvement Lifecycle Course:
June 18 - 20

Service Offerings and Agreements Capability Course:
July 30 – August 2

Planning Protecting and Optimizing Capability Course:
September 17 - 20

Release Control and Validation Capability Course:
October 8 - 11

Operational Support and Analysis Capability Course:
November 26 - 29

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

;