Zenetex University
ITIL V3 Foundation in IT Service Management Training
During this three day course, Zenetex University's experienced trainers provide students with a general overview of
the IT Service Management Lifecycle and its supporting processes, functions and roles. ITIL V3 Foundation course
prepares you for the examination leading to the Foundation Certificate in IT Service Management. An independent
examination body, EXIN, facilitates and marks the examination, which is scheduled on the last day of the course.
Operational Support and Analysis
The Operational Support and Analysis class is offered to IT professionals who already possess the ITIL V3 Foundation
certificate or equivalent. This five-day capability certification course enables you to master the key ITIL processes
needed to create a stable IT infrastructure that business can rely on. It includes a mix of instructor-led training and
hands-on exercises to help participants learn about the practical application of the ITIL concepts, organizational
structures, roles, functions and process activities related to the following processes:
- Incident Management
- Problem Management
- Request Fulfillment
- Event Management
- Access Management
Our curriculum delves heavily into real world examples and experiences which not only enhances the participants ability
to learn new concepts but to apply them once returning to the workplace, ensuring sustainable results. The certification
exam is administered on the final day of class; a passing grade on the final exam results in ITIL V3 Operational Support
and Analysis certification and 4 credits toward ITIL Expert.
Release Control and Validation
The Release Control and Validation class is offered to IT professionals who already possess the ITIL V3 Foundation
certificate or equivalent. This five-day capability certification course enables you to master the key ITIL processes
needed to create a stable IT infrastructure that business can rely on.
It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical
application of the ITIL concepts, organizational structures, roles, functions and process activities related to the
following processes:
- Change Management
- Service Validation & Testing
- Release & Deployment Management
- Service Asset & Configuration Management
- Request Fulfillment
- Evaluation
- Knowledge Management
Our curriculum delves heavily into real world examples and experiences which not only enhances the participants ability
to learn new concepts but to apply them once returning to the workplace, ensuring sustainable results. The certification
exam is administered on the final day of class; a passing grade on the final exam results in ITIL V3 Release Control and
Validation certification and 4 credits toward ITIL Expert.
Service Offerings and Agreements
The Service Offerings and Agreements class is offered to IT professionals who already possess the ITIL V3 Foundation certificate
or equivalent. This five-day capability certification course enables you to master the key ITIL processes needed to create a
stable IT infrastructure that business can rely on.
It includes a mix of instructor-led training and hands-on exercises to help participants learn about the practical application
of the ITIL concepts, organizational structures, roles, functions and process activities related to the following processes:
- Service Level Management
- Service Portfolio Management
- Service Catalog Management
- Demand Management
- Supplier Management
- Financial Management
Our curriculum delves heavily into real world examples and experiences which not only enhances the participants ability to learn
new concepts but to apply them once returning to the workplace, ensuring sustainable results. The certification exam is
administered on the final day of class; a passing grade on the final exam results in ITIL V3 Service Offerings and Agreements
certification and 4 credits toward ITIL Expert.
Plan Protect and Optimize
The Plan Protect and Optimize class is offered to IT professionals who already possess the ITIL V3 Foundation certificate or equivalent.
This five-day capability certification course enables you to master the key ITIL processes needed to create a stable IT infrastructure
that business can rely on. It includes a mix of instructor-led training and hands-on exercises to help participants learn about the
practical application of the ITIL concepts, organizational structures, roles, functions and process activities related to the following
processes:
- Capacity Management
- Availability Management
- IT Service Continuity Management
- Information Security Management
- Demand Management
Our curriculum delves heavily into real world examples and experiences which not only enhances the participants ability to learn new concepts
but to apply them once returning to the workplace, ensuring sustainable results. The certification exam is administered on the final day of
class; a passing grade on the final exam results in ITIL V3 Plan Protect and Optimize certification and 4 credits toward ITIL Expert.
Service Strategy
The Service Strategy class is offered to IT professionals who already possess the ITIL V3 Foundation certificate or equivalent. Service Strategy
sets the direction for the other four stages of the IT lifecycle. During this stage, business cases are evaluated against the organizations current
Service Portfolio, demand and patterns of business activity are predicted, plans and policies are developed and costs are considered and approved.
Based on the Service Strategy publication of the ITIL library, this three-day course focuses on understanding the critical elements of Service
Strategy as well as managerial understanding of the Service Portfolio, Demand and Financial Management processes. The certification exam is held
on the last day of class; a passing grade on the final exam results in ITIL V3 Service Strategy certification and 3 credits toward ITIL Expert.
Service Design
The Service Design class is offered to IT professionals who already possess the ITIL V3 Foundation certificate or equivalent. Based on the Service
Design publication of the ITIL library, this Lifecycle course looks at the whole Service Design stage from at a management level. The Service Design
stage creates new or changed services that meet customer requirements and will have a strong enough “warranty” to provide business value. Service
Design is also responsible for negotiating and piloting service level and underpinning agreements. The three(3) day course explores the goals,
objectives, processes, common activities and technologies needed to ready a service for transition into the live environment. The certification exam
is held on the last day of class; a passing grade on the final exam results in ITIL V3 Service Design certification and 3 credits toward ITIL Expert.
Service Transition
The Service Transition class is offered to IT professionals who already possess the ITIL V3 Foundation certificate or equivalent. The difference
between a successful and failed IT Service often lies in the quality of its transition from the development to the production environment. Based on
the Service Transition publication of the ITIL library, this Lifecycle course looks at the whole Service Transition stage at a management level. The
Service Transition stage confirms that new or changed service are built, tested, accepted and deployed by leveraging Change, Release, Configuration
and Knowledge Management. This three(3) day course explores the high level goals, objectives, processes, common activities and technologies needed
to successfully deploy a service into the live environment. The certification exam is held on the last day of class; a passing grade on the final
exam results in ITIL V3 Service Transition certification and 3 credits toward ITIL Expert.
Service Operations
The Service Operations class is offered to IT professionals who already possess the ITIL V3 Foundation certificate or equivalent. Based on the Service
Operation publication of the ITIL library, this Lifecycle course looks at the whole Service Operation stage at a management level. This critical and
highly visible ensures that services in the live environment continually meet agreed service level requirements. It is in this stage that the customer
realizes the value of the service. This three(3) day course explores the high level goals, objectives, processes, common activities and technologies
needed to deliver and support high quality services. A passing grade on the final exam results in ITIL V3 Service Operation certification and 3 credits
toward ITIL Expert.
Continual Service Improvement
The Continual Service Improvement class is offered to IT professionals who already possess the ITIL V3 Foundation certificate or equivalent All Service
Management frameworks emphasize the need for measurable continual improvement at every stage of the IT Service Lifecycle to ensure ongoing business
alignment and service value. A formal CSI program helps the service provider look for ways to enhance and improve process efficiency and effectiveness.
Successful Service Management requires the skills, tools and techniques for identifying, prioritizing and implementing opportunities for ongoing
improvement. Based on the Continual Service Improvement (CSI) publication within the ITIL core library, this three (3) day course focuses on the
strategies, concepts and techniques for creating and managing a metrics-driven CSI program to your Service Management initiative. A passing grade on
the final exam results in ITIL V3 Service Operation certification and 3 credits toward ITIL Expert.
Managing Across the Lifecycle
Managing Across the Lifecycle is a five-day course that provides a holistic picture of the critical learning points and knowledge IT management
staff require on key organizational topics such as: governance structures, roles, functions, process dependencies, complementary frameworks, service
assessments and the management of change issues related to the ITIL® service lifecycle. After taking this course, you will be better equipped to
understand the strategic design, deployment and management of the capabilities and resources required by the full IT service lifecycle.
Specifically, this course addresses the interfaces, interactions and organizational requirements between the processes addressed in the five core
ITIL V3 publications: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
This course also prepares participants for the examination leading to the ITIL Intermediate Certificate: Managing Across the Lifecycle.
This is a free-standing qualification, but is also the final module of the Service Lifecycle and/or Service Capability modules that leads to
the ITIL Expert certification.
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