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Information Technology Infrastructure Library (ITIL®)

What is ITIL? The Information Technology Infrastructure Library ITIL is a widely accepted approach to IT service management (ITSM), which has been adopted by individuals and organizations across the world. It provides a cohesive set of best practice, drawn from the public and private sectors internationally.

ITIL is the most widely adopted framework of best practices for IT Service Management. As an accredited ITIL Training Provider Approved Training Organization (ATO), Zenetex offers a complete curriculum of courses that help you gain the knowledge and skills required for specific ITIL Certification exams. Whether you want to achieve ITIL certification, perform more effectively in your ITIL job role or oversee an ITIL implementation, Zenetex is your first choice for comprehensive ITIL instruction and exam preparation.

Exam Format

Zenetex offers all ITIL v3 and ITIL 4 certification exams in the following formats:

1. Online Proctored Exam – Candidate receives a voucher to take the exam at a date and time that meets their scheduling needs.
    The candidate must have a computer or laptop that has a microphone and camera, and must have a clear work space to take the exam.
    This exam type is proctored remotely. You can check all technology requirements here: People Cert

2. Paper Based Exam - Candidates may choose to take a proctored, paper based exam at a Zenetex location.
    Click here for locations across the US.

ITIL v3

The ITIL v3 best practices was introduced in 2007 are currently detailed within five core publications.
These five volumes map the entire ITIL® Service Lifecycle, beginning with the identification of customer needs and drivers of IT requirements, through to the design and implementation of the service and finally, the monitoring and improvement phase of the service.

  • ITIL Service Strategy
  • ITIL Service Design
  • ITIL Service Transition
  • ITIL Service Operation
  • ITIL Continual Service Improvement

Click here for more information about the ITIL v3 classes

ITIL 4

ITIL 4 provides an emphasis on the business and technology world, how it works today, and how it will work in the future with Agile, DevOps and digital transformation. The updated framework will focus on facilitating value co-creation via a service value system (SVS).
The SVS represents how different components and activities can work together, in any type of organization, to facilitate value creation through IT enabled services.

Click here for more information about the ITIL® 4 classes

Which version of ITIL should I take?

If your organization is well into its ITIL journey or if you have ITIL v3 credits, it may be beneficial to take or continue to take ITIL v3 courses so that you can be aligned with others on your team. ITIL 4 has been developed to be fully compatible with the existing certification scheme.
All current ITIL certifications will remain valid and all credits gained can help you continue your ITIL journey in the new certification scheme. However, you should be aware that ITIL v3 exams will retire beginning in July, 2020; a formal timeline has yet to be announced.
Once ITIL v3 exams have been retired, you will need to take and pass the ITIL 4 Foundation in order to continue with your ITIL education.

ITIL is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.


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ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The ITIL Accredited Training Organization is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited.