kglobal logo

IT Specialist

ZENETEX is currently seeking to hire an IT Specialist.  The specialist will provide end-user support for a variety of technical issues submitted by email, phone calls, and in-person requests.  Responsible for documenting, tracking, and monitoring the problem to ensure a timely resolution.  In addition to resolving technical issues, the specialist also maintains user accounts and configures computers for deployment.

* The position requires travel to support our Washington DC office once per week

Primary Duties and Responsibilities

  • Provide on-site technical support to California MD office
  • Create help desk tickets for requests submitted by phone or email
  • Resolve technical end-user issues
  • Configures/deploys laptops/desktops for deployment to new users
  • Create/Manage/Disable user accounts based on employment status
  • Support Email Certificate training/deployment
  • Oversee local network on location
  • Communicate efficiently with end users and multiple levels of leadership

Education and Experience Requirements

  • Associate degree or higher in IT, Network Systems, or related field
  • 3 - 5 years of experience in a similar role providing help desk support
  • Experience working in network systems administration
  • Excellent oral and written communication skills
  • Working knowledge of Microsoft client operating systems
  • Understanding of LAN/WAN architecture
  • Ability to stay efficient and on task with little supervision

Technologies Supported- Experience Required

  • Microsoft Windows (7 and 10)
  • Microsoft Office Professional (2012, 2016, and Office 365)
  • Email Certificates (PKI Encryption)
  • Adobe Acrobat
  • Apple iPhone

ZENETEX is an Equal Opportunity/ affirmative action Employer. Qualified applicants are considered for employment without regard to age, race, sex, national origin, sexual orientation, disability, or veteran status or any other characteristic protected by law.

View this job in our Career Center