IT Service Management

ITSM is the bedrock of Zenetex IT services and products. Through the implementation of ITSM, we offer you a customized road map to standardize, organize and align operations within your organization, while increasing operational efficiencies, decreasing operational costs and improving end-user satisfaction. Our core competencies include ITIL good practice guidance and ISO 20000 standard.

When you partner with our ITSM team, you work with some of the most experienced and certified professionals in the industry. Each member of our team has significant experience utilizing ITSM processes in a wide variety of business environments and ITSM/ITIL initiatives; each driven by different organizational goals and objectives. Our repeatable and proven processes include the “AIM” Methodology (Assess, Implement and Manage) which quickly identifies a baseline, gaps and improvement opportunities, designs and documents enhancements, and transforms and embeds new operational capabilities. Throughout the entire engagement, our team facilitates knowledge transfer, education and mentoring to provide sustainable cultural change.

• Years of Experience in Institutionalizing ITSM within Government Environments
• Full ITIL Life Cycle Support -- from Awareness and Education to Service Strategy to Continual Service Improvement
• ITSM Education and Certification
• ITSM Baseline and Maturity Assessments
• Proven ITSM Implementation Methodology
• Alignment and Realignment of IT Performance to Your Organization’s Mission
• ITIL and ISO 20000 IV&V and Program Management Support
• ROI Realized Rapidly