ITIL V3 Service Capability - Operational Support and Analysis |
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ITIL V3 Service Capability: Operational Support and Analysis 5 days -- $2795 -- Certification Exam The Operational Support and Analysis class is offered to IT professionals who already possess the ITIL V3 Foundation certificate or equivalent. This class teaches you how to reduce downtime and decrease costs while improving customer satisfaction. Operational Support and Analysis focuses on achieving operational excellence by following best practices and by evaluating its success by applying key metrics. A passing grade on the final exam results in ITIL V3 Operational Support and Analysis certification and 4 credits toward ITIL Expert. 2010 Course Offerings |