ITIL V3 Service Capability - Planning, Protecting and Optimizing |
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ITIL V3 Service Capability: Planning, Protecting and Optimizing 5 days -- $2795 -- Certification Exam The Planning, Protecting and Optimizing class is offered to IT professionals who already possess the ITIL V3 Foundation certificate or equivalent. This class teaches you how to cost-effectively manage customer demands, availability and capacity while managing risk. Planning, Protecting and Optimizing focuses on processes attain operational excellence and to measure success by applying key metrics. A passing grade on the final exam results in ITIL V3 Planning, Protecting and Optimizing certification and 4 credits toward ITIL Expert. 2010 Course Offerings |