ITIL V3 Service Lifecycle - Service Design |
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ITIL V3 Service Lifecycle: Service Design 3 days -- $2295 -- Certification Exam The Service Design class is offered to IT professionals who already possess the ITIL V3 Foundation certificate or equivalent. This class teaches you methods on how to convert strategic objectives into portfolios of services and service assets. Service Design focuses on the changes and improvements necessary to maintain and improve value to customers throughout the lifecycle of services and to achieve greater levels of service all while conforming to standards and regulations. A passing grade on the final exam results in ITIL V3 Service Design certification and 3 credits toward ITIL Expert. 2010 Course Offerings |