ITIL V3 Service Capability - Service Offerings and Agreements |
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ITIL V3 Service Capability: Service Offerings and Agreements 5 days -- $2795 -- Certification Exam The Service Offerings and Agreements class is offered to IT professionals who already possess the ITIL V3 Foundation certificate of equivalent. This class teaches you how to integrate demand and supplier management with your service portfolio and catalog resulting in the highest levels of customer satisfaction. Service Offering and Agreements focuses on processes to attain operational excellence and to measure success by applying key metrics. A passing grade on the final exam results in ITIL V3 Service Offerings and Agreements certification and 4 credits toward ITIL Expert. 2010 Course Offerings |