ITIL V3 Service Lifecycle - Service Strategy |
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ITIL V3 Service Lifecycle: Service Strategy 3 days -- $2295 -- Certification Exam The Service Strategy class is offered to IT professionals who already possess the ITIL V3 Foundation certificate or equivalent. This class teaches you how to transform service management into a service asset. Service Strategy focuses on defining strategic objectives, developing markets, setting performance objectives and expectations, and analyzing costs and risks associated with Service Portfolios. A passing grade on the final exam results in ITIL V3 Service Strategy certification and 3 credits toward ITIL Expert. 2010 Course Offerings |