Overview
ZeNETeX is a SBA certified small business with highly technically qualified consultants specializing in Information Technology Infrastructure Library (ITIL©) ISO 20000 and ISO 27000 consulting and training, computer networking, and service management application support to Federal, State and Local Governments. The company is organized into lines of business including the Quality Services Group, the Service Management Group, the Technical Services Group, and the
Enterprise Application Support Group. ZeNETeX has years of practical
experience assessing, implementing, and managing of ITIL© ISO 20000, and ISO 27000 compliant processes
and standards within large, complex, global, classified and unclassified IT environments.
In addition to a variety of technical and project management certifications, the company's consultants are ITIL© certified at one of three levels (Foundations, Practitioner or
Service Manager) and most employees hold at least a Secret security clearance.
ZeNETeX's client base consists of the largest Defense, Intelligence, and Civilian agencies as well as the largest systems integrators and telecommunications carriers.
Since 1999, the company has established a successful track record of effectively leveraging service management best practices to increase operational efficiencies, reduce operational costs, and improve end user satisfaction.
Listed
below is a summary of services for each of the three lines of business.
Quality Services Group
Our proven ITSM (IT Service Management) solutions and ITIL certified consultancy offers ISO 9001:2000 consulting services and certification. ISO 9001:2000 is the global Quality Management System Standard that contains the actual requirements that an organization must be in compliance with in order to have a registered/certified system. As an information technology (IT) service provider, ZeNETeX has a proven methodology for the certification of IT system processes.
ZeNETeX applies ISO 9001:2000 standards using our AIM approach consisting of:
Assessing the current environment against the ISO 9001:2000 standard
and developing a well defined Process Improvement Plan (PIP).
Implementing the Process Improvement Plan(PIP) according to the relative priority of initiatives that provide the greatest return on investment in the shortest amount of time through our proven and award-winning ISO 9001:2000 implementation processes.
Managing compliance with ISO 9001:2000 by providing pre-assessment preparation, ongoing internal auditing, quality management representation and process improvement support to ensure an increase in operational efficiencies, a reduction in costs, and an increase in end user satisfaction.
+ Certification: ZeNETeX provides pre-audit/certification assessments and support as well as resources to ensure ongoing compliance.
Implementing ISO 9001:2000 is the first step towards operational excellence. Our ISO 9001:2000 consulting services include:
• Assessments of the current environment against the ISO 9001:2000 standard.
• Developing Process Improvement Plans (PIP) to close the gaps between current operations and the standard.
• Documenting and Implementing processes as required by the ISO 9001:2000 standard as noted in the PIP.
• Providing resources to manage the activities to ensure ongoing compliance to the standard.
• Conducting ISO 9001:2000 Pre-audit/certification assessments.
Beginning with a baseline assessment of the current operation, ZeNETeX can quickly evaluate critical processes and functions according to the ISO standard, and identify specific initiatives to immediately improve processes and support functions. The next step is to develop with our clients a detailed Process Improvement Plan. Once fully implemented, ZeNETeX can assume functional responsibility for processes as a team member, or can continue to work with the organization towards the achievement of ISO 9001:2000 certification.
Service Management Group
Since 2001, ZeNETeX has been the predominant leader in implementing ITIL©ISO 20000 and ISO 27000 based best practices and standards within large, complex, global, classified and unclassified Government IT environments. Our repeatable service management solutions and ITIL© certified consultants focus on:
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Providing ITIL© certification training through ZeNETeX University.
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Customizing ITIL© training based on client requirements.
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Assessing a client's current environment against ITIL© and ISO 20000 or ISO 27000 best practices and standards.
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Developing a Service Improvement Plan (SIP) to close the gap between current operations and ITIL© best practices
and/or ISO 20000 standards.
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Implementing best practices according to ITIL© and the SIP.
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Supporting organizational transformation initiatives.
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Managing ongoing service support and delivery activities in accordance with ITIL©.
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Conducting certification pre-assessments and
pre-audits.
ZeNETeX applies ITIL© ISO 20000 and ISO 27000 best practices and standards using an AIM approach that consists of:
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Assessing the current environment according to ITIL© and ISO 20000 best practices or standards and developing a well defined Service Improvement Plan.
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Implementing the Service or Security Improvement Plan according to the relative priority of initiatives that provide the greatest return on investment in the shortest amount of time.
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Managing the IT infrastructure according to ITIL© /ISO 20000 and using the appropriate metrics to ensure ongoing improvements as measured by an increase in operational efficiencies, a reduction in operating costs, and an increase in end user satisfaction.
Beginning with ITIL© education and a baseline assessment of the current operation, ZeNETeX quickly evaluates critical IT service management processes and functions according to ITIL©/ISO best practices and standards, and identifies specific initiatives to immediately improve IT service delivery and
service support functions. The next step is to develop with our
clients a detailed Service Improvement Plan that if successfully
implemented will help to ensure that the IT organization is properly
integrated with the business or mission. Once fully implemented, ZeNETeX can assume functional responsibility for key ITIL© processes as a team member, or can continue to work with the organization towards the achievement of ISO 20000 certification.
The emphasis of any service management engagement is immediate and measurable results that translate into a quantifiable ROI.
Technical Services Group
ZeNETeX’s Technical Services Group is focused on the following core technical capabilities:
Network Engineering
Our Network Engineering services are focused on
providing highly skilled and technically certified engineers who are
also ITIL© certified. Our engineers maintain certifications (CCIE, CISSP, CCNP, CCDP, MCSE) across leading network management disciplines and technologies, and have extensive knowledge and experience with current industry standards, best practices, and government regulations. ZeNETeX can help map technology solutions to business needs, select the most suitable and effective solution from a variety of current and emerging technologies, and deploy these technologies to the client’s greatest advantage. In addition, ZeNETeX can help with developing the necessary ITIL© based solutions to maximize the use of selected technology.
Network Management
ZeNETeX’s Network Management services are
focused on the planning, design, implementation, operation, and
staffing of reliable, scalable, and secure network and enterprise
management systems and network operation centers. This service
offers proactive performance engineering and management services to
help properly engineer and manage networks to ensure reliable
performance for mission-critical applications and end users. Using
the ITIL© framework and key
performance indicators, ZeNETeX can help ensure that the client's
network management functions and support system is tightly
integrated with ITIL© conforming infrastructure processes and procedures to maximize
operational efficiencies, reduce operational costs and improve
customer satisfaction.
Network Security
ZeNETeX’s Network Security services help to reduce risk and mitigate vulnerabilities that represent a threat to business
using applied security technologies and ISO 27000 processes that are
intergrated with the ITIL© Framework, ZeNETeX can help ensure integrity of data. With practical experience around Homeland Security Presidential Directive 12 (HSPD12) and PKI, our security engineers are positioned to design and implement solutions to meet a variety of requirements.
Network Storage
ZeNETeX’s storage solutions offer a full range of services for planning, designing, and deploying storage and content networks that help ensure quick, efficient, and reliable management and access to data. Our certified consultants help implement scalable storage networks based on SAN, NAS, and CAS
technology and consolidate and migrate data to increase operational
efficiency and performance. All of these activities are
performed conforming to ITIL© Best Practices for effective infrastructure management and ISO 27000 for information security.
Project Management
ZeNETeX's Project Management services provide end-to-end management expertise in the initiation, planning, implementation, and closeout of projects of all scale and size.
These services span every phase of network deployment including
developing a project strategy; understanding and managing
stakeholder expectations; managing people, processes, resources, and
vendors; tracking deliverables and schedules; prioritizing
activities and managing change; identifying and mitigating risks;
preempting and resolving problems to ensure a best-in-class solution
is delivered on time and within budget. ZeNETeX's Project
Managers are also ITIL certified
Enterprise Application Support Group
ZeNETeX provides enterprise application support including the implementation, integration, development, administration and management of the following enterprise and network management products:
| Enterprise Management |
Network Management |
| Remedy |
HP Openview |
| Unicenter |
Ciscoworks |
| Peregrine |
ConcordHealth |
| Tivoli |
Netcool |
Supplementation Services
In addition to the core service offerings, ZeNETeX also assists organizations with “just in time” staffing requirements. With world-wide recruiting capability and years of practical experience in support of the most challenging
assignments, the company has a well established track record of successfully sourcing, screening, selecting, recruiting, staffing and maintaining technically qualified resources that exhibit the highest levels of professionalism and ethics.
ITIL© Workshops
ZeNETeX University is focused on promoting ITIL© and its benefits across all levels of the organization.
We offer Foundations and Practitioner (Support and Restore and
Release and Control) in both public and private classes. In our
private workshops, ZeNETeX can tailor ITIL© education programs specific to executives, managers or staff and their respective task and mission. These custom workshops can be designed to provide an introductory overview of the ITIL© and its operational benefits, or focused on the application of a specific ITIL© element to improve a critical IT business process.
Arrange your onsite workshop today.
